Fact Travel is an online booking software service that provides users with access to a day-to-day management and sales system, including booking engines for the facilitation of tours and activities bookings. The Fact Travel website (including any mobile properties and related applications) and services (collectively, our "Services")
By accessing and using our Services, you acknowledge that you have read and understood this Privacy policy and the information collection and handling practices described within.
This Privacy Policy was last updated on November 14, 2022. We may change this Privacy Policy from time to time so please check back frequently for any updates.
Overview
This Privacy Statement explains our policy and practices regarding the collection, use, and disclosure of your personal information.
We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you use our Services.
1. Collection of your personal data
Personal data is any information about an individual that can be used to identify that person directly or indirectly. It excludes data from which the identity has been removed or otherwise anonymized (anonymous data).
In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly but we also collect data by logging how you interact with our services. For example by using cookies on our websites. We also receive personal data from third party businesses who use our Services.
The personal data we collect about you may include, but is not limited to: your name, email address, postal address, phone number, payment information, survey responses, booking details and other information you may provide about yourself through use of our Services, and your IP address and web browser software.
You can choose not to provide us with your personal data. However, in general you need to provide us with certain information about you in order to take advantage of many features of the Services. We also collect personal data for security purposes.
Information that you provide us: as described below, we may receive and store any information you enter on our website or give us in any other way.
Information about Others: You may provide contact and travel-related information for other people through our Services. If you book for someone else through the Services, you will need to submit that individual's personal data. You must obtain the consent of other individuals prior to providing us with their personal data.
Information from Other Sources: We also may obtain information about you from affiliated entities, business partners, Fact Travel suppliers and resellers, and other independent third-party sources.
Automatic Collection of Information: We may automatically collect some information from your computer or mobile device when you visit our website. For example, session data, including your IP address, the navigation software used and the reference site. We may also collect information about your online activity, such as reviewed content, pages visited and searches. We automatically collect this type of information to try to better understand your interests and preferences and potentially to personalize your experience. We also collect personal data in order to help protect our site and other users from misuse.
Location Information and Other Information from Devices: When you use our website on a device, we may collect certain information about your location if you have instructed your device to send such information to the application via the privacy settings on that device, or if you have uploaded photos tagged with location information. You can change the privacy settings of your device at any time in order to turn off the functionality to share location information with the application and/or the functionality to tag your photos with location information.
2. How we use your personal data
We use the personal data that we collect only for specific purposes. This includes, but is not limited to, offering our Services, managing your registration and account, including your access to and use of our Services, managing and facilitating booking inquiries and bookings processed via our Services, communicating with you about your account or use of our Services, to respond to, or follow up on, your comments and questions and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, operate and improve our Services, personalize your experience on our websites, measure interest in and improve our Services, notify you about promotions and special offers, to invite you to partake in a prize draw or competition, to protect, investigate and deter against fraudulent or illicit activity, unauthorized or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform a contract, we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
With your consent.
Where we need to comply with a legal or regulatory obligation.
Marketing
You may receive marketing messages from us if you have given your consent, if you have requested to receive them, or if you have purchased goods or services from us and if you have not opted out of receiving marketing messages.
Each time you receive an email of this type, you will be able to tell us if you no longer wish to receive them by clicking on the unsubscribe link that you will find at the bottom of each communication you receive from us, or by e-mailing info@Fact Travel.travel with your request.
Please note that we may continue to send you service communications, such as service and administrative messages about your account or transactional messages related to your bookings. It is not possible to unsubscribe from these service communications.
3. With whom we share your personal data
Fact Travel may share your information with other parties, including other group companies and the types of third parties listed below. For instance, if we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively.
Separately, if we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company, and our rights and property.
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
Other than as set out above, you will be notified when personal data about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.
4. How long we keep your personal data
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or statutory reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure or your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means and the applicable legal requirements.
We may retain certain information subsequent to the closing of your account with us, for example, if it is necessary to fulfill our legal obligations or to exercise, to maintain security, to prevent fraud and abuse, and to defend or enforce our rights.
5. Cookies and other web technologies
We may collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Your browser sends these cookies back to our website every time you visit it, so it can recognize your computer or mobile device and personalize and enhance your browsing experience.
You can find out more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them at websites such as www.allaboutcookies.org and www.youronlinechoices.com/uk.
6. Your rights
In accordance with applicable law, you may have the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to object. Please find below more details and information on how and when you can exercise your rights. We will respond to your request within one month, but have the right to extend this period by two months.
In accordance with applicable law, you may have the following rights with regard to your personal data:
To exercise any of the aforementioned rights, you can e-mail support@Fact Travel.travel.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Privacy Policy). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.
7. How we protect your personal data
We want you to feel confident about using our Services, and we are committed to protecting the personal data we collect. While no website can guarantee perfect security, we have implemented and maintained appropriate physical, administrative, technical, and organizational measures to protect the personal data you provide us against unauthorized or unlawful access, use, or disclosure, and accidental loss, damage, alteration, or destruction.
For example, only authorized employees are permitted to access personal data, and they may do so for permitted business functions. In addition, we use encryption when transmitting your personal data between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your personal data.
8. Information concerning minors
Fact Travel is a general audience site and does not offer services directed to minors. We do not knowingly collect data relating to minors. If a person whom we know is under 13 years of age sends us personal data, we will delete or destroy this information as soon as reasonably possible.
9. External links
Our website may include links to third-party websites, plug-ins, and applications. If you access other websites from the links provided on our website, the operators of those websites may collect or share information about you. This information will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We do not control these third-party websites and recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal data.
10. International transfers
Your personal data may be stored or transferred to countries outside the European Economic Area for the purposes described in this Privacy Policy. When we store or transfer your personal data outside the European Economic Area, we take the following precautions to ensure that your personal data is properly protected.
Whenever we store or transfer your personal data outside the European Economic Area, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:
By using our services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
11. Changes to this Privacy Policy
Fact Travel may change or modify this Privacy Policy from time to time. We will note the date that revisions were last made to this Privacy Policy at the first page of this Privacy Policy, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided us or by placing a notice on our website. We encourage you to check this Privacy Policy from time to time to review the most current version.
12. How you can contact us
To exercise your other rights, you can file a request by emailing support@Fact-Travel.com. You may also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us in the first instance.
Our full details are:
Fact Travel
85 Hafiz Ramadan Street
Nacr City, Cairo, Egypt
Attn: Privacy Officer/Legal Department
Email:support@Fact-Travel.com
In accordance with applicable data privacy law, we have appointed a representative within the European Union and the United Kingdom.